Electronics Industry Solution

The State Administration for Market Regulation has included 10 categories of key products (including power banks, lithium batteries, and other 3C products) within the scope of mandatory coding and verification, requiring each product unit to carry a unique traceability code. Consumers can scan to query product production process, quality inspection, and after-sales service information. Core requirements: coding covers every saleable unit, traceability code is bound to product serial number, traceability data retained for no less than 2 years beyond product expiry. Refer to the latest SAMR published key product traceability catalog for specific categories and timelines.

The core mechanism is channel activation verification: each product is bound to its target sales region at factory outbound. When the end user first activates the device, the system automatically compares the activation IP location with the authorized sales region. Activation with region mismatch is automatically flagged as suspected diversion or grey market import. The channel verification API also integrates with e-commerce platforms, automatically identifying unauthorized stores' low-price SKUs — through sample purchasing + scan traceability to trace diversion sources, precisely locating diverting distributors. One brand processed 23 diverting distributors after deployment, narrowing e-commerce price differences from 40% to 8%.

The traceability system provides digital evidence for after-sales Three Guarantees: each product's unique serial number is associated with its first activation date and sales channel. The system automatically determines the Three Guarantees start date and warranty expiry date. Consumers can scan to check warranty status, repair history, and nearby service centers. After-sales service records are bound to the product serial number, with complete and traceable repair history. When Three Guarantees disputes arise, there is documented evidence — product activation time, sales channel, and repair history are all clearly visible, effectively reducing disputes.

Serial number traceability automates trade-in verification: consumer scans → system automatically identifies product model, purchase date, warranty status → automatically calculates depreciation value → generates trade-in order. The entire process takes 8 seconds via scanning, replacing the previous 5-minute manual process of customer service checking serial numbers, finding purchase receipts, and looking up warranty policies. Additionally, the uniqueness of serial numbers prevents subsidy fraud — the same serial number can only be used once for trade-in, with the system automatically blocking duplicate submissions.